Our Process

Outsourcing. Done For You.

We don’t just fill seats. We deliver fully managed and trained teams, remove friction and take accountability for results

Real Expertise. Real Accountability. Real Results.

Australian firms know what outsourcing is. What they’re asking is: who’s doing it right?
CountHQ was built to be the answer to a broken model-one where people were left unsupported, outcomes were inconsistent and business leaders were left managing offshore staff with no guidance, while burdened with all the employment risks.

Our Managed Resource Model is the New Standard in Offshoring

Built by Accountants, run by commercially minded business owners and led by Australian Experts. The Managed Resource Model worked, and CountHQ (by request of multi service firms) also supports Financial Planners, Mortgage Brokers and SMSF Administrators.

CountHQ’s Managed Resource Model

What Our Clients Are Saying

I’ve worked with Ben and his team at CountHQ on two separate occasions to boost our finance firepower at companies I’ve worked at. Ben is approachable, quickly understands what you’re looking for and leads an excellent team that operates and executes at a high level.
Our extended team at CountHQ have become integral members of our finance function. They are responsive to guidance, proactive with process improvement suggestions, and consistently delivering quality outcomes.
I’ll use them time and time again.

Michelle (Head of Finance)

The CountHQ team have been a part of our firm for 2 years now providing high quality support in our growing firm. We continue to grow our team at CountHQ due to their high standard of work, their great communication and ongoing on-time performance. The extra layer of review and manager insight they provide is excellent. We recommend this team to any firm looking to scale.

Falanga & Co

CountHQ came on board when our finance department was in disarray, and in under a year they’ve completely turned it around. We now have a functional, responsive, and reliable finance team. Their support has been instrumental in helping us navigate tough industry conditions, and their clear communication and can-do attitude make them a pleasure to work with. Highly recommended.

Speakeasy Hospitality Group

We were introduced to Ben as an option when reviewing our outsource model, so pleased we were, as the level of professionalism, support and engagement is far better than we have encountered anywhere else. The people we work with feel like they are part of our team and we now use them for Bookkeeping, Tax preparation and Financial Planning support.
The time taken to undertake our jobs is very favourable, and its all done with a great sense of humour.

Bullot & Rankine Chartered Accountants and Financial Planning

We’ve worked with CountHQ for 4 years. Ben, Alex and their team were instrumental in helping us set-up a platform for growth in our Tax Division. They don’t just provide staff, they provide insights and collaborate on workflow, workpapers and process. We’ve grown our CountHQ team 4 fold over our tenure working together. CountHQ handles all the team structuring and staffing allocations, so our team only has to focus on the workflow.

Obsidian Advisory

We’ve been using CountHQ for the past year for outsourced accounting, bookkeeping, and tax services, and we’re very impressed with their professionalism and efficiency. Their amazing team has not only supported our business but also made our clients’ work significantly easier through their accurate, timely, and streamlined processes. Their responsiveness and attention to detail have been outstanding. We highly recommend CountHQ to any business or advisor looking for a reliable and skilled outsourced accounting & bookkeeping services partner.

Acro Accounting and Acro Financial Planning

After trying multiple other Outsourcing models and companies, we found CountHQ. We were initially attracted by CountHQ’s Managed Resource Model. Their attention to detail and organisational structure behind the team has been the difference maker. Our Management Team is really excited as we now have a safe base to grow our Offshore Team with a trusted partner.

Stoneturn Brokers

We’ve used other Outsource providers in the past, and find CountHQ’s service levels far superior. We receive support in Tax, Bookkeeping and SMSF, and highly recommend their services. The ability to think through processes and strategise directly with Founders has been very useful to us as a Practice.

McCormack Accountants & Advisors

Our Finance Function and team was in disarray, with poor processes, reporting and staff turnover. The CountHQ team managed to stabilise the ship, and implement new, robust procedures which have taken a huge load off our shoulders, while reducing our total spend in the area. We continue to refer them to anyone who asks.

Create Catering

A Proven Track Record of Offshoring Accountants and Finance Professionals

The CountHQ team has decades of collective experience building offshore teams that:

What Makes Our Outsourcing
Approach Different

We’re Professionals, Not Offshore Recruiters

Our team understands workflow, processes, workpapers and compliance. We don’t just fill roles; we build teams that deliver.

Internal Management Structures

Your team member is supported by a manager who is responsible for quality, continuity and communication.

Organisational Culture

Our staff work within a structured, values-led team. They’re part of CountHQ-not freelancers.

Efficient Onboarding

We train ahead of time and give firm start dates. Our onboarding is designed to deliver value from Day 1.

Solution-Oriented

We don’t just provide labour. We solve capacity problems and deliver better business outcomes.

Shared Responsibility

We partner at the process level, owning quality and consistency alongside you.

Scalability and Succession Planning

Our model reduces hiring risk and gives you built-in coverage if someone leaves.

Real Results. Real Clients. Real Support.

CountHQ was created to solve the challenges that accountants, planners, brokers and businesses face when working with traditional outsourcing firms.
We’re hands-on, involved from the start, and focused on tangible outcomes-not just placements.
When you work with CountHQ, you’re working with people who understand your pressures and know how to relieve them.

Beyond Compliance and Towards Partnership

We’re not transactional. We’re transformational.
CountHQ integrates into your workflow, supports your strategy and enables your team to do more.
Our managed model creates accountability and removes the burden of HR, recruitment and micromanagement.
You can count on us to do offshoring right.

CountHQ vs Traditional Offshoring

Traditional Offshoring
Speed to Start
Within 7 days (usually 48 hours)
Slow, with possible set-backs
Training Requirements
Workflow and Process Only
Skill-based training
Oversight Required
Minimal
High
Provider Support (Technical)
High
None
Continuity Support
Built in
Only if staff leave
Client Involvement
Workflow and Process Based Only
Depending on Staff Performance

Our Core Values

Here’s what’s important to us when collaborating with you.

Teamwork

Seamless collaboration across all layers of the team

Integrity

Honest, transparent and secure in everything we do

Accountability

We take ownership of our results, both good and bad

Excellence

Committed to raising the bar with every client

Client-Focused

Your goals are at the centre of our service

Offshore Accountant Case Study Snapshot

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CountHQ Offshore Accountants and Finance Professionals FAQ’s

We deliver fully managed offshore teams with built-in management, quality control and outcome ownership, unlike traditional recruiters or seat-fillers. Our structure reduces risk and improves delivery.

Only on your internal systems. Our offshore accountants are trained and experienced before placement. You don’t have to start from scratch.

Our structure includes succession planning. Managers retain knowledge, so there’s no service interruption if team members change.

Absolutely. We hire ahead of time and manage capacity closely. This means we can help you grow without compromising performance.