I’ve worked with Ben and his team at CountHQ on two separate occasions to boost our finance firepower at companies I’ve worked at. Ben is approachable, quickly understands what you’re looking for and leads an excellent team that operates and executes at a high level.
Our extended team at CountHQ have become integral members of our finance function. They are responsive to guidance, proactive with process improvement suggestions, and consistently delivering quality outcomes.
I’ll use them time and time again.
About Us
Built by Australian Outsourcing and Offshoring Experts
Where CountHQ Began
Australian Businesses Deserved Better
Today, CountHQ is Renowned for Offshoring, Done Right
Meet the CountHQ Leadership Team
Ben Surace
Co-Founder & Director of Client Success
Alex Surace
Co-Founder & Director of International Operations
Vinkal Smith
Co-Founder & Director of Offshore Delivery
Founding Vision: A Better Approach to Offshoring
A Different Offshoring Solution that Australian Businesses Want
Our Purpose is Your Business Success
We Take a Long-term View for You and Your Business
Beyond Offshoring and Recruiting
Our Experience
Over a decade in the industry
Hundreds of successful offshore placements
Managed service model developed from real-world learnings
Customer service excellence to ensure client satisfaction
A global team with deep Australian expertise
The CountHQ Offshoring Difference

Teamwork
We collaborate closely across borders to ensure every client outcome is delivered with efficiency and cohesion.
01

Integrity
Our commitment to ethics, transparency and trust is at the core of every relationship.
02

Accountability
We own our work and follow through on our promises.
03

Balance
We don’t just provide people. We deliver results, with shared responsibility for quality, speed and compliance.
04

Excellence
We strive for continuous improvement and high performance.
05

Client Focus
Everything we do is anchored in our clients’ success.
06
CountHQ vs Traditional Offshoring
A Proven Track Record of Outsourcing and Offshoring Success
- Reduce the risk of staff turnover and re-training
- Provide reliable, repeatable capacity
- Build redundancy in workflow
- Increase margins for our clients
- Free up management staff locally
The Journey Forward
What Our Clients Are Saying
The CountHQ team have been a part of our firm for 2 years now providing high quality support in our growing firm. We continue to grow our team at CountHQ due to their high standard of work, their great communication and ongoing on-time performance. The extra layer of review and manager insight they provide is excellent. We recommend this team to any firm looking to scale.
CountHQ came on board when our finance department was in disarray, and in under a year they’ve completely turned it around. We now have a functional, responsive, and reliable finance team. Their support has been instrumental in helping us navigate tough industry conditions, and their clear communication and can-do attitude make them a pleasure to work with. Highly recommended.
We were introduced to Ben as an option when reviewing our outsource model, so pleased we were, as the level of professionalism, support and engagement is far better than we have encountered anywhere else. The people we work with feel like they are part of our team and we now use them for Bookkeeping, Tax preparation and Financial Planning support.
The time taken to undertake our jobs is very favourable, and its all done with a great sense of humour.
We’ve worked with CountHQ for 4 years. Ben, Alex and their team were instrumental in helping us set-up a platform for growth in our Tax Division. They don’t just provide staff, they provide insights and collaborate on workflow, workpapers and process. We’ve grown our CountHQ team 4 fold over our tenure working together. CountHQ handles all the team structuring and staffing allocations, so our team only has to focus on the workflow.
We’ve been using CountHQ for the past year for outsourced accounting, bookkeeping, and tax services, and we’re very impressed with their professionalism and efficiency. Their amazing team has not only supported our business but also made our clients’ work significantly easier through their accurate, timely, and streamlined processes. Their responsiveness and attention to detail have been outstanding. We highly recommend CountHQ to any business or advisor looking for a reliable and skilled outsourced accounting & bookkeeping services partner.
After trying multiple other Outsourcing models and companies, we found CountHQ. We were initially attracted by CountHQ’s Managed Resource Model. Their attention to detail and organisational structure behind the team has been the difference maker. Our Management Team is really excited as we now have a safe base to grow our Offshore Team with a trusted partner.
We’ve used other Outsource providers in the past, and find CountHQ’s service levels far superior. We receive support in Tax, Bookkeeping and SMSF, and highly recommend their services. The ability to think through processes and strategise directly with Founders has been very useful to us as a Practice.
Our Finance Function and team was in disarray, with poor processes, reporting and staff turnover. The CountHQ team managed to stabilise the ship, and implement new, robust procedures which have taken a huge load off our shoulders, while reducing our total spend in the area. We continue to refer them to anyone who asks.
Let’s Reimagine your Outsourced / Offshore Team for a New Era
CountHQ FAQ’s
Yes. Our operational teams are based offshore in India but are managed within an Australian-style business framework, with embedded oversight and support.
Absolutely. We build tailored teams for accounting firms, planners, brokers, SMSF administrators and businesses across all industries.